Classroom

The Montana Small Business Development Center statewide network holds online and in person trainings at each location. If you're looking to start, grow or buy a business in Montana, we will help you on your journey. Below are our most recent recorded trainings and accompanying materials.  


 Previous Class Recordings


The Small Business Webinar Series: Five Critical Customer Service 
Click here to watch the recorded webinar  | Click here for the presentation

This webinar will focus on five critical skills that will almost guarantee a rewarding customer service or client interaction. Understand why these skills can make or break your service results. If you are a supervisor, use these skills as a checklist to ensure you are providing training, coaching, evaluation, and support for these skills throughout your organization.The Small Business Webinar Series: Keys to Hiring the Right Employee

Click here to watch the recorded webinar | Click here for the presentation

This webinar discusses how company culture should be a factor in your employee search, the best questions to ask during interviews, best practices in the search process, and takeaways you can implement now.

The Small Business Webinar Series: Introduction to Government Contracting
Click here to watch the recorded webinar | Click here for the presentation

Does the Government buy what you sell? Learn how to find out and the initial steps for becoming a vendor for governmental contracting. This webinar discusses best practices in doing business with government entities, appropriate procedures when getting into the system, and winning contracts.

The Small Business Webinar Series: Food Manufacturing 101: Get Rich and Don't GO TO JAIL!
Click here to watch the recorded webinar | Click here for the presentation

This webinar discusses the most important rules, regulations, and best practices for food manufacturers to follow in order to be successful. You may not get rich and taking this class in no way guarantees you won't GO TO JAIL. At least that's what our presenter, Claude Smith says. Please note - this is very tongue in cheek. :)

The Small Business Webinar Series: Developing Your Story: A Foundation for Funding
Click here to watch the recorded webinar | Click here for the presentation

Your story is the foundation for your business and will be your pitch to generate funding. We will explore ways to effectively use your story to fund a new business idea (via crowdfunding, perhaps?), develop networks that may lead to business venture partnerships, and determine if lending is a good fit for your project. Numbers and analysis are key characters, but your story will drive your success.

The Small Business Webinar Series: Employee Retention, Creating a Positive Company Culture
Click here to watch the recorded webinar | Click here for the presentation

Happy employees make for thriving businesses.  In this webinar you will learn how to create a positive corporate culture buy identifying larger business goals.  Get tips on hiring smarter, keeping employees engaged, and handling employees' concerns.

The Small Business Webinar: Getting your Small Business Online
Click here to watch the recorded webinar | Click here for the presentation

This webinar will discuss best practices as well as details related to setting a budget, understanding your customer
and how that relates to where to locate online and how to craft a message that motivates action.

The Small Business Webinar Series: Understanding Credit Card Processing
Click here to watch the recorded webinar | Click here for the presentation

This webinar covers the fundamentals of understanding credit card processing and how this complex industry can be kept SIMPLE! Stephanie Cummings from Heartland Payment Systems will cover the basics of interchange, the roles the card associations, banks and processors play, and the importance of doing business with people you TRUST!

 

The Small Business Webinar Series: Developing your Story: A Foundation for Funding
Click here to watch the recorded webinar | Click here for the presentation 

This webinar discusses how your story is the foundation for your business and will be your pitch to generate funding. We will explore ways to effectively use your story to fund a new business idea (via crowdfunding, perhaps?), develop networks that may lead to business venture partnerships, and determine if lending is a good fit for your project. Numbers and analysis are key characters, but your story will drive your success. Presented by Anya Petersen-Frey, Bozeman Small Business Development Center Regional Director; Montana State University. This webinar is a partnership between MSU-Extension and Montana SBDC.


MONTANA OFFICE OF TOURISM AND BUSINESS DEVELOPMENT | MONTANA DEPARTMENT OF COMMERCE
301 S. PARK AVE. | P.O. BOX 200533 | HELENA, MT 59620-0533 |  T: 406.841.2870 |  F: 406.841.2871 | TDD: 406.841.2702